Return & Refund Policy

Refund & Return Policy

You can request a return within 30 days of delivery. After 30 days, we unfortunately cannot offer a refund or exchange.

RETURN ELIGIBILITY
To be eligible for a return, your item must be:
- Unused, unworn and unopened.
- In the same condition that you received it.
- In its original packaging, with all original tags, accessories, protective covers, seals and inserts intact.
Items returned with signs of use, damage, alterations, missing parts or incomplete packaging do not qualify for a refund or exchange.

HYGIENE & PERSONAL CARE PRODUCTS
For hygiene and safety reasons, cosmetics, skincare, false eyelashes, wigs, hair extensions, earrings and other personal-use items can only be returned if they are unopened, unused, unworn and in their original condition, with all protective packaging, seals, tags, hair nets (where applicable) and accessories intact.
We cannot accept returns of products that have been opened, tried on, worn, swatched or show any sign of use, unless the item arrived defective, damaged or we sent the wrong item.
Gift cards cannot be returned.

DAMAGED, DEFECTIVE OR WRONG ITEM
If your item arrives damaged, defective or is not what you ordered, email us at info@ravenkrone.com within 14 days of delivery with your order number and photos of the item and packaging. We will refund or replace it at no cost to you. Please do not send anything back until we reply.

HOW TO REQUEST A RETURN
Email info@ravenkrone.com with:
- Your order number.
- The item(s) you want to return and the reason.
- Photos of the item if it is damaged or defective.
We work with partners in different regions, so the return address depends on your country. Our team will reply within 24–48 hours with the correct address and instructions. Returns sent without contacting us first, or to the wrong address, cannot be processed.

RETURN SHIPPING
The customer is responsible for return shipping costs, unless the item is defective, arrived damaged or we shipped the wrong item.
All returns must be sent with a trackable shipping service. We cannot take responsibility for return parcels lost without tracking.

RETURN INSPECTION
All returned items are inspected on arrival. We reserve the right to refuse a refund or exchange if:
- The item has been used, worn, tried on, opened, washed or altered.
- The item is not in its original condition.
- Original packaging, accessories, seals or protective materials are missing.
- The return does not meet the conditions of this policy.

REFUNDS
Once your return is received and inspected, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take a few extra days to appear.
If you haven't received your refund, please check your bank account, then contact your card provider or bank, as processing times vary. If you still haven't received it, email us at info@ravenkrone.com.

EXCHANGES
We only replace items that are defective, damaged in transit or shipped incorrectly. Please contact info@ravenkrone.com before sending anything back.

CANCELLATIONS
To cancel an order, email info@ravenkrone.com as soon as possible. Orders can only be cancelled before they have been shipped. Once dispatched, the standard return policy applies.

GIFTS
If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the returned item once the return is accepted. Otherwise, the refund will be issued to the original purchaser.

LATE DELIVERY
Parcels can occasionally be delayed by customs or local carriers, but they will arrive and can be followed with your tracking number. If your order takes longer than 21 business days to arrive, contact us and we'll give you a 15% store credit for your next order.

CONTACT
info@ravenkrone.com – we reply within 24 hours on business days.