Our policy covers 14 days after delivery. If 14 days have passed since you received your item, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Intimate goods and gift cards are exempt from being returned.
To claim a refund or exchange, send an email to firstname.lastname@example.org indicating the order number and explaining your reasons.
If you have placed an incorrect order or have a paid order that you wish to cancel, you will need to email us at email@example.com
Please note that you can only cancel your paid order before the supplier ships it. Once it has been shipped, you will need to follow the normal returns procedure.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, which usually takes a few days.
Late or missing refunds
If you still haven't received your refund, first check your bank account again. Then contact your credit card company as it may take some time before your refund is posted.
Next, contact your bank. There is often some processing time before it becomes effective.
If you have done all of this and still have not received your refund, please contact us at firstname.lastname@example.org
We only replace items if they are originally defective or damaged. If you need to exchange it for the same item, please email us at email@example.com
If the item was marked as a gift when purchased and shipped directly, you will receive a gift credit for the value of your return. Upon receipt of the returned item, a gift certificate will be emailed to you.
If the item was not marked as a gift when purchased, or the donor had the order shipped to themselves to give away later, we will send the donor a refund and they will take care of your return.
Return shipping cost is to be paid by the customer.
Depending on where you live, the time it can take for the new product, in case of change, may vary.
You will need to use a trackable shipping method when returning your items so that we can track them. We cannot take responsibility for lost packages.